At Tejas Beads, we want you to be completely happy with your purchase. We understand that shopping online for highly visual products can sometimes be challenging.
The Basics
- Online orders may be returned for a refund within 30 days of delivery, for any reason.
- Customers are responsible for return postage. We do not provide prepaid shipping labels.
- All items purchased from our website are eligible for return as long as they are unused and in their original condition. Strands must be uncut, still on their original string, and have their tags attached. Packaged products must be unopened. Gift cards are the only exception and cannot be returned.
- All items purchased at our retail store are final sale and are not eligible for return.
- We process returns only. We do not process exchanges.
How to Make a Return
- Log into your customer account using the same email address used to place your order.
- Locate the order and click the “Request Return” button.
- Follow the prompts and submit your return request. We will respond via email within 1 business day.
- Once approved, mail your return to the address in the approval email, postmarked within 5 business days.
Please note: Returns must be authorized before they are sent back, and must be initiated through our website (not the mobile app). Returns from online orders cannot be processed at our retail store.
Return Conditions
- Items must be in their original, unused condition.
- Bead strands cannot be cut, restrung, or altered in any way.
- Tags must remain attached, and packaged products must be unopened.
- Please pack returns carefully. Items damaged on the way back due to insufficient packaging will have the loss of value deducted.
Fees That May Apply
Most returns are straightforward, but so there are no surprises, here is what may be deducted from a refund:
- Original shipping: for orders that received free shipping, if a return drops your order value below the free-shipping threshold, or a significant portion of an order is returned, our standard shipping charge or outbound shipping cost will be deducted.
- Restocking fee: up to 20% of the returned items’ price, based on the size of the return, the restocking effort involved, and your order and return history.
- Payment processing: card-processing and currency-conversion fees that are not returned to us may be deducted.
- Promotions: discounts may be recalculated based on the items kept, per the offer terms at the time of purchase.
Undeliverable packages (incorrect address, refusal, vacancy, recipient unavailable, or any other reason outside our control) are processed as returns under this policy.
Refunds
We will notify you by email once we have received and inspected your return. Approved refunds are issued to your original payment method within 10 business days of receipt and inspection. Please allow additional time for your bank or card issuer to post the refund; if more than 5 business days have passed since your refund was processed, contact us at sales@tejasbeads.com.