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FAQ

Are gemstones sold by the piece, strand, or some other quantity?
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Gemstone beads are sold by the strand. Strands lengths are 15-16 inches long unless specified otherwise.

How many beads come in a strand? What are the hole sizes?
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Count of round beads per 15.5 inch strand

2mm - 171 to 232 beads/strand

4mm - 92 to 106 beads/strand

6mm - 63 to 69 beads/strand

8mm - 46 to51 beads/strand

10mm - 38 to 41 beads/strand

12mm - 32 to 34 beads/strand

14mm - 28 to 30 beads/strand

16mm - 24 to 26 beads/strand

Gemstone Bead Hole Sizes

2mm to 5mm have 0.3mm to 0.5mm holes

5mm to 8mm have 0.5mm to 0.8mm holes

8mm and up have 0.8mm to 1.0mm holes

Beads hole sizes that differ from those listed above will be clearly labeled in the start of the product description.

**Pearls have 0.3mm to 0.5mm holes.

Do you grade your stones?
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With so many different types of gemstones grading is extremely subjective, and designations of A, AA, and AAA have become grossly overused in the industry. At Tejas Beads we are extremely conservative with our grading, and you'll find that many of our non-graded stones would be labeled in the A, AA, or even AAA range by many of our competitors.

We are conservative with our grading for few reasons:

1) To uphold the integrity of the grading system.

2) To maintain an honest portrayal of product quality.

3) To better manage expectations.

We'd rather have you be pleasantly surprised to receive high quality items than to make the sale based off of overly optimistic grading and have a disappointed customer when the items arrive.

We do our best to QC every batch and update photos when quality changes. Gemstones that don't meet our quality standards are added to our clearance section with honest descriptions about defects, irregularities, and material quality issues.

Can I return an item if it does not meet my expectations?
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Yes. We will gladly accept returns. See our Returns page for further details.

How can I tell if a gemstone is natural, synthetic, or enhanced?
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At Tejas Beads we feel that the most beautiful gemstones are those in their native state - the way that Mother Earth intended them to be. For this reason our collections are predominately 100% natural and free of artificial treatments and dyes. The few enhanced stones that we do carry are clearly labeled in the product title and product description. Synthetic stones will have (syn), and altered stones will have (alt) in the product title.

I want an item that is out of stock. How should I proceed?
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We usually carry more inventory than what is listed on the website. If you are looking for an item that is listed as 'Sold Out' please contact us and we will see if we have it in inventory.

What are your shipping rates?
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We ship both internationally and domestically. Our shipping rate details can be found in the Shipping page located in the footer.

How long will it take to receive my package?
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Packages are shipped Monday - Friday within 1 business day of order placement. Shipping within the USA typically takes 2-7 days business depending on the shipping option you choose and delivery distance. You will receive tracking number via email so that you can see the status of your shipment. You can also log into your account to view the shipment status and tracking details.

Can I track my order?
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Yes. Once the order is shipped you will receive a tracking number via email. You can also log into your account to see the status of your order. Notification emails are sent when a package is 'out for delivery' and after it has been delivered.

Where do you ship to?
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We ship to all 50 States and to many location worldwide. International shipping rates are calculated at checkout.

I have a business and I want to purchase a large order. How should I proceed?
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We support both retail and wholesale customers. If are interested in placing a large order($1000+), please contact us directly as we carry a matching yet separate inventory for these transactions. 

If you are a business owner, please see our Wholesale Customers page for details on tax exemption and setting up a wholesale account.