Send the return items and the original invoice to:
PO Box 421649
Houston, TX 77242
Please make note of the following before sending your return:
- Strands must be in their original uncut condition. Packaged items must be unopened.
- Clearance items will not be refunded if in the return.
- If a return causes an orders value to drop below the free shipping threshold then a shipping charge will be deducted from the refund amount.
For returns on orders that received discount pricing, we reserve the right to recalculate an orders value and apply eligible discounts based on the unreturned items.
Returns will be processed within 5 business days of package receipt. The original payment method will be refunded and a confirmation email will be sent.
Boxes and bubble mailers are the only acceptable packaging types. Letter and document envelopes are not acceptable packaging. Damaged items due to negligent packaging will not be refunded.
Effective: June 3, 2019
Revised: January 20, 2022